Terms & Conditions | TheLondonVet.com

The London Vet Behaviour Clinic’s Terms & Conditions

They are designed for the safety, responsibility and welfare of clients and animals while undergoing any sessions or consultations. We reserve the right to change and update these terms and conditions at any time with immediate effect. If any changes are made while undergoing or prior to sessions/consultations we will endeavour to inform you at the earliest convenience. It is the client’s responsibility to fully read these terms and conditions and familiarise themselves when required.

Bookings

Behavioural consultations are only available via veterinary referral. Your case can be discussed prior to referral with our team, however your vet must complete the required paperwork (including a copy of full medical history) before the consultation takes place. This is important as behaviour changes can be linked to medical problems. In addition, we will also keep your vet informed of the treatment and progress.
Your initial behaviour consultation is booked for 1.5-3 hours. This will involve a lot of discussion of the behaviours displayed by your pet and introduction of management and training tasks.
Ongoing support via Email or Phone will be provided for 3 months post the last consultation/session. Urgent problems will be responded within 24 hours, however non-urgent problems might have a longer lead time depending on caseloads at the time.

Intellectual Property Rights

All written, photographic and video material and logos are the sole property of The London Vet Behaviour Clinic Ltd trading as The London Vet Behaviour Clinic and are not to be distributed without prior, written permission. In accessing our materials and written reports, you agree that you are using them for your personal, non-commercial use.
Blogs/social media and free to access videos have consent to be freely shared.

Disclaimer

We will not take responsibility for misinterpretation of advice. Many external factors influence behaviours and we cannot guarantee our training advice will be successful without controlling all of these other factors. If you have any questions after any session, we strongly recommend to contact us for any clarifications.
Behaviour consultations are recommended to alter dangerous and stressful behaviours for both owners and pet. Animal aggression can cause injury, including fatalities. Treatment for aggression is not a guarantee of success and modifying behaviour does not assure the aggression will be successfully controlled. It is your responsibility to ensure safety of people and other animals with regards to your pet. Safety precautions will be advised and may include; limited access to people/animals, being kept on lead, wearing a muzzle and use of gates around the home. We cannot take responsibility for behaviour of your dog outside of training sessions with us.
During sessions/consultations you and your dog will be covered by insurance, including professional indemnity insurance and public liability insurance. However, we strongly recommend all dog guardians have pet insurance including third party liability cover addition.
If the client/handler does not follow advice given during the session and this leads to injury of family members, the pet, other animals or members of the public, the responsibility falls to the person not following guidance or their responsible person/persons.
If requested to have the pet restrained on a suitable lead, harness or room. It is requested to follow this advice unless instructed otherwise during the consultation/session.

Confidentially

All client details will be kept safely under the Data Protection Act 2018.
No client details will ever be passed onto a third party.
You might be contacted about services or offers by Email.
If you no longer would like to receive contact from The London Vet Behaviour Clinic, please let us know and we can remove your details at any point.

Photography

During sessions videos and photos might be taken which include your dog with/without family members. This might be to be shared with your vet (gait analysis or posture changes) or used for educational reasons.
This will be discussed with the primary owner before photos/videos taken.
These might be used for social media or marketing with owner’s consent.
No photos of children will be taken unless prior agreement of parent/guardian.

Delay of session/cancellations

We reserve the right to cancel any session/consultation at our discretion. It is infrequent but if The London Vet Behaviour Clinic needs to reschedule a session, such as in an emergency or due to adverse weather conditions including extreme heat, you will be offered a replacement date suitable to your commitments.
If you or your pet has illness or injuries, please let us know at the soonest possibility, as it might be appropriate to delay the session.
If you need to re-arrange a booked session/consultation, we request at least 48-hour notice. If notice is less than 24-hours, full charging of the agreed payment is still required by the client.

Training methods

Only fear-free, force-free, science-based methods during any training plans.
No aversive training methods will be allowed including, but not limited to, the use of:- Choke chains | Half chokes | Electric collars | Spray collars | Slip leads | Figure of 8 leads | Tightening harnesses | Head collars | Prong collars | Pet correctors | Shaker cans

During any sessions, if any methods or items which causes pain or fear, we will request to stop the action and suggest alternative suitable actions. If you do not comply, we reserve the right to immediately stop training without a refund.
We also strongly recommend you do not use these methods outside of the sessions/consultations.

Additional requirements

Minors shall be under close supervision by their guardians/parents at all times.
Aggression behaviours or bite incidents must be declared on your history form prior to your initial consultation. This allows full prior preparation of your consultation to ensure a full risk assessment to accurate for any behaviour case.
All pets are required to have free access to water during any sessions/consultations.

This declaration sets out the terms on which The London Vet Behaviour Clinic accepts you for any service. Once you have booked a consultation or sessions you are accepting these terms and conditions and you will be bound by all of The London Vet Behaviour Clinic’s Terms and Conditions.

Your rights

Access to information

You have the right to access information that we hold about you. If you wish to receive a copy of the information that we hold, please contact at info@thelondonvet.com or write to us at 67 Pages Walk, SE1 4HD.

Changing or deleting your information

You can ask us at any time to change, amend or delete the information that we hold about you or ask us not to contact you with any further marketing information. You can also ask us to restrict the information that we process about you.

Right to prevent Automated decision making

You have a right to ask us to stop any automated decision making. We do not intentionally carry out such activities, but if you do have any questions or concerns we would be happy to discuss them with you and you can contact us at info@thelondonvet.com

Transferring Personal Information

You have the right to request that your personal data is transferred by us to another organisation (this is called “data portability”). Please contact us at info@thelondonvet.com with the details of what you would like us to do and we will try our best to comply with your request. If may not be technically feasible, but we will work with you to try and find a solution.

Complaints

If you make a request to us under this Privacy Statement and you are unhappy with the response, you can ask for the request to be reviewed under our internal complaints procedure. Our internal complaints procedure allows your request to be reviewed by Dr. Charlie Edmonds , Practice Director who will do their best to try and resolve the issue.

If you have been through the internal complaints procedure and are still not happy with the result, then you have the right to complain to the Information Commissioner’s Office. They can be contacted as follows:

Website: www.ico.org.uk

Telephone: 03031231113

Changes to our Privacy Statement

We review our Privacy Statement on a frequent basis to check that it accurately reflects how we deal with your information and may amend it if necessary. You should check this page regularly to see the most up to date information.

How to Contact us

We welcome questions, comments and requests regarding this Privacy Statement which can be sent to info@thelondonvet.com